This Privacy Policy explains how Ultra Urgent and Pain Management Centers Inc ("we", "us", "our") collects, uses and protects information you provide through our website at ultraurgentpainmanagement.com and through online forms and advertisements we operate on third-party platforms.
Information you give us through this website — such as a request for a callback — is covered by this policy. Protected health information created or held as part of your treatment at our centers is governed separately by our Notice of Privacy Practices, which is provided to patients at the clinic and available on request.
Information we collect
Information you give us
When you submit a booking request, a contact form, or a lead form attached to one of our advertisements, we may collect:
- Your name
- Your phone number
- Your email address
- Which of our locations you prefer
- The service you are asking about, and your preferred date or time
- Any message you choose to write to us
Please do not send detailed medical information, test results or clinical history through these forms. They are intended only for arranging contact and appointments.
Information collected automatically
Like most websites, our hosting provider records standard technical information when you visit, such as your IP address, browser type, the pages you view and the time of your visit. This is used to keep the site running and secure.
How we use your information
- To contact you about the appointment or enquiry you submitted
- To schedule, confirm or reschedule a visit
- To answer questions you have asked us
- To keep our website working, secure and accurate
- To meet our legal and regulatory obligations
Calls and text messages
If you give us your phone number and agree to be contacted, we may call or send you text messages about scheduling your appointment. Consent to be contacted is not a condition of receiving treatment. Message and data rates may apply. You can ask us to stop at any time by replying STOP to a text, telling us on a call, or emailing us at the address below.
Advertising and social media forms
We advertise on platforms including Facebook and Instagram, which are operated by Meta. Some of our advertisements include a form you can complete without leaving the platform. When you submit one of those forms, the platform passes the details you entered to us, and the platform's own privacy policy also applies to your use of that platform. We do not ask for medical or health information in those forms.
How we share information
We do not sell your personal information. We share it only in these situations:
- Service providers who help us operate — for example our website host and the tools we use to receive and store form submissions. They may only use the information to provide that service to us.
- Our clinical and administrative staff, so they can contact you and arrange your care.
- When the law requires it, such as a valid legal request, or to protect the safety of a person.
How long we keep it
We keep enquiry and appointment request information for as long as we need it to respond to you and to keep proper business records, and then delete it or keep it in a form that no longer identifies you. Where information becomes part of your patient record, the retention rules for medical records apply instead.
Security
We take reasonable steps to protect the information you send us. No method of sending information over the internet is completely secure, so we cannot promise absolute security. Please do not use our web forms to send sensitive clinical details.
Your choices
You can ask us to:
- Tell you what information we hold about you from this website
- Correct information that is wrong
- Delete information you have submitted through our forms
- Stop contacting you by phone, text or email
Email us at the address below and we will respond. We may need to confirm your identity before we act on a request.
Children
Our website and forms are not intended for use by children under 13, and we do not knowingly collect their information through this website. A parent or guardian should submit any request for a child's appointment. If you believe a child has sent us information, contact us and we will delete it.
Links to other websites
Our site may link to other websites we do not control. We are not responsible for their content or their privacy practices, and we encourage you to read their policies.
Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date at the top of this page. Please check back occasionally.
Contact us
Ultra Urgent and Pain Management Centers Inc
Email: Ultraurgentpain@gmail.com
Chicago: 1925 E 95th Street, Chicago, IL 60617 · 312-998-6900
Hoffman Estates: 136 W Higgins Road, Hoffman Estates, IL 60169 · 773-563-6400